Supporting our Purpose
Pinnacle is socially conscious and values led. We have a rich history of making a positive difference to the communities we support. Each day our teams deliver exceptional service, go above and beyond expectations, seek to add social value through our work and focus on sustainability.
We operate across the UK, with a workforce of over 3,700 delivering vital services at the heart of communities each day. Our ability to have a positive impact is vast.
4 Pillars
We have developed an ESG Framework, which gives a focused approach from which we can track our journey towards transforming communities, changing lives.
Our ESG Framework has 4 Pillars. Each of the Pillars guides our approach to optimise our impact. They will be shaped and reviewed continuously through our internal governance frameworks. We will measure and report against them via our reporting mechanisms and the publication of our annual ESG Impact Report.
Protect Our Planet
We Commit To:
- Reduce our carbon footprint to net zero
- End procurement of all environmentally harmful substances where sustainable products and materials exist
- Collaborate with our colleagues, customers and communities on how to lower their impact on the environment
Community Impact
We Commit To:
- Support local causes alongside community partners
- Partner with local charities and social enterprises to provide help where it matters most
- Contribute to the health and wellbeing of communities through education and initiatives
Our People & Culture
We Commit To:
- Prioritise the happiness and wellbeing of our people
- Provide opportunities for all to realise their ambitions
- Bring employment opportunities to the local community
Responsible Business
We Commit To:
- Be transparent, resilient and accountable in how we do business with all our stakeholders
- Maximise our social impact through our delivery partners and support their growth as responsible businesses
- Run a highly principled and ethical business that listens to staff, customers, delivery partners and shareholders
ESG Impact Report
Read our 2024 Impact Report which showcases our progress across the four key pillars of our ESG Framework.
This is our latest ESG impact report and it highlights the significant progress made across our ESG Framework, delivering increased transparency regarding how our community, people and sustainability-focused company values permeate throughout our business operations.
We’ve continued to make good progress in reducing our total emissions in FY24 compared to FY23, by reducing our total carbon footprint per £1m of revenue by 8% to 78.77 tCO2e.
Measurement and Reporting
Pinnacle is working in line with Government and industry recommended best practice, using the National TOMS Framework.
TOMs stands for Themes, Outcomes and Measures and has a suite of reporting standards that transcends industries and is used by thousands of companies UK wide to measure their social value impact.
Aligning to this framework we capture and report on our ESG activities through several internal mechanisms. These include via our governance groups, operational management systems, our internal monthly reporting processes, our quarterly business leadership reviews and specialist systems, such as Greenstone which measures our carbon emissions.
Our reporting covers outcomes as well as activity so we can continue to measure and monitor our impact as a responsible business. We report on our progress in these areas and more in our annual ESG Impact Report.
Learn more…
Speak to our Team to learn more about our commitment to ESG, or click the image to view our full ESG Framework.
