Case Study
Pinnacle provides comprehensive cleaning and concierge services to Lambeth’s social housing portfolio of 33,000+ homes spread over 305 housing estates across the borough. We are committed to creating and maintaining clean, inviting living environments and our services extend beyond cleaning communal areas to enhance overall resident experience. Our cleaning teams ensure estates are well kept and maintained, completing a wide range of services including reactive emergency response services, graffiti removal, deep cleaning, water cleaning, and fire risk assessments. We are dedicated to improving and maintaining the quality of estate environments for residents, fostering community pride with our high standards.
We are committed to creating and maintaining clean, inviting living environments and our services extend beyond cleaning communal areas to enhance overall resident experience. Our cleaning teams ensure estates are well kept and maintained, completing a wide range of services including reactive emergency response services, graffiti removal, deep cleaning, water cleaning, and fire risk assessments. We are dedicated to improving and maintaining the quality of estate environments for residents, fostering community pride with our high standards.
Resident engagement plays a pivotal role in our approach and is the cornerstone of our delivery model. We prioritise customer feedback, actively participating in neighbourhood resident meetings and collaborating with community representatives during estate walkabouts alongside the Council. These daily interactions ensures we are attentive to and well-informed about specific estate issues and enables us to respond promptly. Our local team actively engages in community-focused initiatives in Lambeth, such as estate action days, community events, landscaping projects, meadow planting, and recycling initiatives. As a trusted delivery partner, we went above and beyond during the COVID pandemic, with our front-line staff taking on a range of additional responsibilities including undertaking daily Health & Safety inspections.
